Welcome to the Telstra International Hub

Welcome to the Telstra International Hub, an online portal designed to help you make informed decisions – 24/7 – about your telecommunications by providing increased visibility and control over your Telstra solutions.

It means you can:

• Respond immediately and effectively to a network issue, minimising potential disruption to your customers and colleagues, using Telstra’s Service Tools
• Implement new solutions efficiently across your business with realtime monitoring of progress on new orders
• Enjoy the flexibility of managing your day-to-day account at your own convenience, through the ticket raising and feedback functionality

For more information on using the Telstra Hub, please select User Guide from the left hand navigation, or login using your unique account details.

Customer Update: Changes to your Hosting and Co-location graphing

Telstra are committed to supporting the latest devices in their monitoring platform. Due to the increased emergence of 64bit technologies, we are upgrading our Hosting and Co-location traffic statistics and graph-based reporting to support these enhanced services. The upgrade to 64bit-supported graphing will take place on 15/12/2010. When viewing your hosting or co-location graphs, you may notice some inconsistencies around this date and time. This will also affect graphs spanning week/month/year periods around this date. To view more useful information, please use the 'Fixed Dates' option in the 'from' and 'to' fields to view longer specific date ranges for traffic before 15/12/2010.

Your guide to Telstra

Please click here to download 'Your guide to Telstra', an interactive pdf providing you with all the information you need about being a Telstra customer, including all relevant support and contact details.

Need access to the Hub? If you do not have an account set up for your company, please contact your account manager, who will be able to arrange this on your behalf.

To login to other Telstra portals, please click on the links below:

Dial & Roaming Access Account Management:
Administer your remote access users
Global Service Tools:
Monitoring and management tools for International network services
Conferencing:
Enhance your teleconferences by letting participants share documents

For the Hub, please contact Telstra’s Customer Service Centre (available 24 hours a day, 7 days a week):

Phone: 0800 856 6000
Email: support@intl.telstra.com